About IntouchCX
IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.
For more on our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs
About the Job
The Payroll Analyst is responsible for assisting and auditing payroll operations to ensure accurate and timely payments for employees of Intouch CX.
As Payroll Analyst, You Will
- Assist in the execution of payroll operations for various locations
- Support the implementation of payroll processes that ensure continuous improvement in accuracy, efficiency and service levels
- Develop and maintain business partnerships with HR, Operations and Accounting to support payroll initiatives
- Deliver prompt, friendly and efficient customer service to employees who have questions regarding their pay including garnishments and taxes consistent with Federal/state/local wage and hour laws
- Keep informed on legislation and regulatory rulings impacting payroll and develop solutions to ensure compliance in all federal and state jurisdictions
- Analyze and report attendance based on schedule data
Requirements
As Payroll Analyst, You Have
- Some post-secondary or completion of post-secondary schooling preferred
- A minimum of 2 years experience in a similar payroll position processing a full cycle payroll
- Experience with ADP Workforce Now (asset)
- Strong technical, analytical and problem solving skills
- Excellent written and verbal communication skills
- Ability to manage multi-project workload within tight deadlines through strong organizational and planning skills
- Advanced proficiency with MS Word and Excel
- Effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
- Superior attention to detail with an eye for accuracy
- Excellent organizational and time management skills
- Possess exceptional prioritization skills to complete work in a timely manner
- Adaptability to change and innovation
- The ability to work both independently and in a team setting within a fast-paced environment
By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.
Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.