About 24-7 Intouch
24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.
For more on our culture, follow the link to Our Story - https://youtu.be/a6CvsUKYN8g
About the Job
We’re looking for an Accounting Assistant (Billing and Collections) to maintain partner accounts including account set up, invoicing, payments and adjustments. This role will also involve invoice audits to ensure accurate billing, contract requirements and addressing billing requests and collection activities. The ideal person will be passionate about working with internal teams and maintaining strong relationships to ensure the needs of our partners are met.
As Accounting Assistant (Billing and Collections), You Will
- Generate monthly invoices for our partners
- Distribute invoices electronically to the appropriate parties based on partner deadlines
- Assist with the generation and verification of budget trackers
- Input invoices, payments and adjustments into the billing software
- Update partner account information, set up new partner accounts and prepare invoice templates in accordance with contracts
- Perform invoice to contract audits to ensure partner billing is correct
- Escalate discrepancies within contracts that directly impact invoicing
- Work with our Sales/Implementations/CX teams for approvals and payments
- Perform weekly updates and maintenance of the aged AR report and review open accounts
- Follow up on past due accounts in accordance with contract terms and escalate to management as necessary
- Assist with special projects related to audits and process development as needed
Requirements
As Accounting Assistant (Billing and Collections), You Have
- High school diploma or equivalent (required)
- Some post-secondary education or completion of a post-secondary degree with a major in Business Administration or Accounting (a combination of education and work experience will also be considered)
- 1-2 years of experience in office management and/or in an accounting role (asset)
- Intermediate Excel skills along with experience in creating/troubleshooting formulas (index, sumifs, etc)
- Strong communication (written/verbal), problem-solving and analytical thinking skills
- High attention to detail with an eye for accuracy
- Strong organizational and time management skills
- Exceptional time management and prioritization skills to complete work in a timely manner
- The ability to work under pressure with tight deadlines and produce results
- The ability to work independently and in a team environment
By signing this application, the applicant consents to 24-7 Intouch collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.
Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.