About 24-7 Intouch
24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.
For more on our culture, follow the link to Our Story - https://youtu.be/a6CvsUKYN8g
About the Job
The Billing Manager will be responsible for addressing internal and external requests related to billing activities while working with other internal teams, maintaining strong relationships, and ensuring client needs are met. The ideal candidate will have an analytical mindset and a drive to deliver accurate results for our management team and clients.
As Billing Manager, You Will
- Review accounting invoices and Netsuite invoice approvals
- Lead new client implementations
- Responsible for invoice/budget tracker creation
- Provide maintenance on invoice/budget tracker template adjustments
- Responsible for timelines of team's invoices/budget trackers
- Management of team and performance reviews (annual and quarterly)
- Support growth of analysts
- Draft invoices for some of the more complex clients
- Manage the team revenue accruals for month end for clients
- Month end review of investigation notes as assigned
- Review commission calculations (shared duty)
- Assist with job configuration ticket guidance/approvals
- Provide guidance on other financial audit inquiries
- Periodic contract audits/reviews
- Interpret contracts and translate them into invoices
- Other duties as assigned
Requirements
As Billing Manager, You Have
- Some post-secondary education or completion of a post-secondary degree with a major in Business Administration or Accounting will be considered an asset
- A combination of education and work experience will also be considered
- Must have management experience
- Ability to work remotely as part of a team and manage a small team
- Possess exceptional time management, organizational and prioritization skills to complete work in a timely manner
- Strong written and verbal English communication skills, problem-solving, and analytical thinking skills
- High attention to detail with an eye for accuracy
- Strong organizational and time management skills
- Ability to work under pressure with tight deadlines and produce results
- Advanced Excel skills
By signing this application, the applicant consents to 24-7 Intouch collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.
Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.