Reporting Analyst Leader
24-7 Intouch , Guatemala

1 Year
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Jul 13, 2021
Last Date
Oct 13, 2021

Job Description

About 24-7 Intouch

24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.

For more on our culture, follow the link to Our Story -

About the Job

The Reporting Analyst Team Leader will be responsible for the reporting and analysis functions within the Company as well as developing Junior/Reporting Analysts. This position is also responsible for creating processes, reports, and analyses to assess future Company needs, as well as developing standardized tools, methodologies and business processes aimed at improving operational efficiency.

As Reporting Analyst Leader, You Will

  • Delegate tasks and set project deadlines
  • Oversee day-to-day team operation and performance
  • Create a healthy and motivating work environment and atmosphere
  • Develop a well designed and motivating evaluation program
  • Communicate with teams about their performance
  • Monitor team performance
  • Discover training needs and provide coaching
  • Listen to team members’ feedback and resolve any issues or conflicts
  • Build/design standard KPI Dashboards or Reports
  • Provide insights to departments on the trends, values and attributes that emerge from the reports compiled
  • Audit reports and dashboards to see if they meet the specific needs of the varying departments and teams to all levels of leadership
  • Provide the company with reporting completion dates for ad-hoc reports and analysis
  • Keep up to date with current business model and processes of the company
  • Ensure a high quality/accuracy/standard of work and service
  • Contribute actively to internal meetings as requested


As Reporting Analyst Leader, You Have

  • A post-secondary degree or certificate with a focus on Business Administration (a combination of work experience and education will be considered)
  • 1-2 years experience in the contact center and/or customer service industry
  • Minimum 1 year of experience in a supervisory role
  • Advanced knowledge of MS Word and MS Excel
  • The ability to use spreadsheet applications to maintain and develop operational reporting
  • Exceptional time management, organizational and prioritization skills to complete work in a timely manner
  • The ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
  • Adaptability to learn a variety of software programs
  • Strong analytical and problem solving skills

By signing this application, the applicant consents to 24-7 Intouch collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

    Job Specification

    24-7 Intouch

    Information Technology and Services - Manila, Philippines