About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs
About the Job
We are looking for a Junior IT Manager who will be responsible for engaging with internal and external clients and guarantee the IT team service levels and key metrics are accomplished.
As Junior IT Manager, You Will
- Manage IT staff including recruitment, performance management, team building, and termination
- Coordinate and execute weekly deployment, Jira Tickets (WFH and WFS environment), and on-site support (operations needs in terms of equipment, troubleshooting, etc)
- Oversight for guaranteeing all systems, policies, and security procedures
- Support the implementations team to guarantee success on processes, tools, resources, etc, for new clients or expansion
- Verify application results by conducting system audits of technologies implemented
- Guarantee the business continuity planning in terms of IT
- Accountable for tracking and organization of all assets (inventory)
- Provide support for the entire IT department and company
Requirements
As Junior IT Manager, You Have
- Post-secondary or completion of post-secondary education in a related field
- At least 2 years experience working in an IT setting
- Strong verbal and written communication skills with ability to speak to executives, clients, and technical staff at their level
- Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
- Strong time management, change management, analytical and problem solving skills
- Self-motivated and goal oriented
- Detailed oriented, organized with technical design and documentation skills
- Technology specialist and a team player with ability to multitask
- Ability to learn new technologies on the fly in a dynamic environment
By signing this application, the applicant consents to IntouchCX collecting, using and retaining his/her personal information for purposes relating to the application process and if hired, the employment relationship.
Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.